Refund policy

RETURNS

Please make sure to read product descriptions, dimensions and shop policies carefully before completing your purchase.

Due to the handmade and artisan one of a kind nature of the work, all sales are final. I do not accept returns, exchanges or cancellations.

Your satisfaction with your order and experience is very important to me, so please don’t hesitate to contact me with any questions or concerns and I will try to find a suitable solution.

Defects and Lost Items:

In the unlikely event that you receive a damaged item an exchange or refund is possible. Please contact me immediately with clear images of both the item as well as the packaging, plus a description of the damage. All damages must be reported within 48 hours of receiving your order.

Please make sure you look over your shipping details, correct address and name before completing your purchase. You will be issued with a tracking number via email after purchase. Y Knot Interiors does not take responsibility for lost items once they have left the art space.

Colour Variation

Colour variation will not be considered an acceptable reason for a refund or exchange.

Slight colour variations may occur due to differences in monitor settings, Y Knot Interiors will not be held responsible for any colour discrepancies.

Great care is taken to accurately describe the design and I make every effort possible to display every product as clearly and accurately as possible. All of our products are individually handmade and may vary slightly to the photo. These are not faults and are part of the character of the item.

Returned Packages:

If a package is returned to me because of an incorrect address has been provided by the buyer, has not claimed a package after the delivery attempt or refused to pay custom duties, a refund will not be issued. The buyer must (re)pay the shipping costs and customs duty/tax (if applicable) before the item can be shipped again